Frequently Asked Questions.
We offer same‑day delivery across Dubai and endeavour to deliver within 3 hours. If you have a nominated day, preferred time, or any specific delivery instructions, please add them in the notes section at checkout.
Secret Garden provides same‑day delivery with an estimated 3‑hour window. For scheduled orders, your flowers will arrive on your nominated day at your preferred time slot.
Yes, we do. If you’d like a bespoke arrangement or can’t find exactly what you need, please WhatsApp or call us on +971800732738 and our team will be happy to assist.
All orders are processed in AED. If you’re browsing internationally, your bank may show an estimated conversion, but checkout will always be completed in AED.
Yes — whether it’s an event, corporate activation, or brand campaign, our team would be thrilled to support you. Please WhatsApp or call us on +971800732738 to discuss your requirements.
Absolutely. If you’d like to keep your identity private, simply enter “Anonymous” in the sender’s name section at checkout.
We do not accept returns. However, if your product arrives damaged, defective, or incorrect, please report the issue to our customer support team within 24 hours of delivery. You may choose one of the following: • A re‑delivery of the product • A refund in the form of store credit (processed within 24 hours) To contact our customer support team, please call +971800732738.
